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General Information & Policies
* Effective January 27, 2013: $23.95 (US) will be added to the total of your order during the check out process. This is the actual Post Office charge, and assumes your order will fit in a US Priority Flat Rate envelope (9.5" x 12.5"). If your order is larger or bulkier than that, or weighs over 4 pounds, we will contact you with instructions for payment of additional postage charges before your order is sent.
Tracking of International orders stops once the package leaves the US. It can take from 1-3 weeks for an order to be delivered.
This is an easy one. We never share your information with anyone.
If you would like to receive our e-Newsletter, register using the link at the top of the left navigation bar on any page. We will not add you to our e-mail list just because you placed an order, you must sign-up yourself. You may un-subscribe at anytime.
That is it. If you prefer never to receive an e-mail or mail from us, just tell us.We won't bother you.
If you would like a printed brochure, ask and we will mail you one.
We always want you to be happy with what you have ordered. If you are not, we will do whatever is reasonable to correct the situation. You MUST send us an email, email@example.com, or call (360-568-7778) BEFORE returning any product. Explain the situation and together we will work out a solution. Returns and exchanges must be completed within 45 days of the original purchase date. Returned products must be in their original, new condition. Postage charges are non-refundable.
Currently sales tax is added only to orders being sent to addresses in Washington State. The sales tax rate is 7.7% (effective 4/1/2009). Sales tax is added to your purchase total automatically after you have entered your delivery address information during Check Out. As of July 1, 2008 Washington State implemented destination-based sales tax. This means we should be charging Washington customers the sales tax rate at the delivery location. If we were to attempt to do that, we would have to stop selling to customers in Washington, as it is just too complex and onerous a process for a small company to implement. Because our business is located in one of the lowest tax rate areas, we will continue to assess sales tax at 7.7%, knowing that for 99% of our Washington customers this tax rate is lower than what they would pay should we charge based on the delivery address.
How to use our Shopping Cart
Purchases by check or credit card can be made using our secure web shopping cart. When you see an item you think you would like to order, just click the Add to Cart button and it will be added to a secure shopping cart. Once in the shopping cart, items can be deleted or quantities changed. Don't be afraid to click the Add to Cart button. You are not committed to any purchase until you have completed the Check Out process.
When you are ready to Check Out click the Cart button at the top of every page and follow the instructions. You will be asked to provide your name and address information, along with your method of payment. You can cancel the process at any point up until you submit the final order. Select the correct postage option. Sales tax will be added automatically to the Cart, as appropriate.
Purchasing with a credit card on the internet is so secure that we never even see your credit card number. We receive a transaction identifier number...not your credit card number. So please feel comfortable placing your order via the secure shopping cart with your credit card. If you have a PayPal account, you may choose that option for payment. But if you do not use PayPal, you can pay using your credit card in the usual way. Your card or account is charged as soon as you complete the Check Out process. You will receive an e-mail confirmation.
Of course, if you prefer to mail a check with an order form, you can do that also from the shopping cart by selecting the Mail in Check or Money Order option. After selecting this option, you still continue through the three-step check out process and you will be instructed to print the final page to mail with your check. If you prefer to avoid the shopping cart altogether, click here to print an Order Form. (A pdf file).
Yes, we sell our Pacific Rim Quilt Company products to retailers.
firstname.lastname@example.org E-mail us for the link to our wholesale policy and secure wholesale ordering web page.
All monetary amounts on this website are in US dollars.