How to Order & Our Policies

How to use our Shopping Cart:

Purchases by check or credit card can be made using our secure web shopping cart. When you see an item you think you would like to order, just click the "Add to Cart" button and it will be added to a secure shopping cart.  Once in the shopping cart, items can be deleted or quantities changed. Don't be afraid to click the "Add to Cart" button. You are not committed to any purchase until you have completed the "Check Out" process.

Correct postage and sales tax will be added automatically to the cart, as appropriate.  (See below.)

Purchasing with a credit card on the internet is so secure that we never even see your credit card number. We receive a transaction identifier number...not your credit card number. So please feel comfortable placing your order via the secure shopping cart with your credit card.

When you are ready to Check Out click the Cart button at the top of every page and follow the instructions. You will be asked to provide your name and address information, along with your method of payment. You can cancel the process at any point up until you submit the final order.

Of course, if you prefer to mail a check with an order form, you can do that also from the shopping cart by selecting the "Mail in Check or Money Order" option. After selecting this option, you still continue through the three-step check out process and you will be instructed to print the final page to mail with your check.

If you prefer to avoid the shopping cart altogether, click here to print an Order Form.  (A pdf file).
 

Sales Tax

Currently sales tax is added only to orders being sent to addresses in Washington State.  The sales tax rate is 7.7% (effective 4/1/2009).  Sales tax is added to your purchase total automatically after you have entered your delivery address information during Check Out.  As of July 1, 2008 Washington State implemented destination-based sales tax.  This means we should be charging Washington customers the sales tax rate at the delivery location.  If we were to attempt to do, that we would have to stop selling to customers in Washington, as it is just too complex and onerous a process for a small company to implement.  Because our business is located in one of the lowest tax rate areas, we will continue to assess sales tax at 7.7%, knowing that for 99% of our Washington customers this tax rate is lower than what they would pay should we charge based on the delivery address.

Postage:

We almost always send orders through the US Postal Service.  Very large orders, weighing over 5 pounds, may be shipped via UPS.  The following pricing applies to retail orders only.

Postage pricing effective April 1, 2008.

From 1999 until April 2008 we did not charge for postage on orders over $20.
If you look around the Internet you know that was a VERY generous policy.
But, the US Postal Service raises its rates every year, and so finally,
we are going to make an adjustment.

As of April 1, 2008 we charge $2 postage on all orders,
regardless of amount, to US & Canadian addresses.

We still think that is a VERY generous pricing policy, and we know that you, our loyal customers, will understand.

To addresses outside the United States & Canada:

$2 shipping only applies to addresses in the United States and Canada.  If your order will be sent outside the US or Canada, select the International Shipping option during check-out, $13.45 (US) (effective January 4, 2010) for postage & handling will be added to the total of your order during the check out process.  This assumes your order will fit in a Global Priority Flat Rate envelope (9.5" x 12.5").  If your order is larger or bulkier than that, it will either be sent Economy Surface (4-6+ weeks), or you must inquire as to actual postage costs so we can charge accordingly.  Thank you.
 

Wholesale Orders

Yes, we sell our Pacific Rim Quilt Company products to retailers.

info@prqc.com
E-mail us for the link to our wholesale policy and
our secure wholesale ordering web page.

All monetary amounts on this website are in US dollars.

Return Policy

We always want you to be happy with what you have ordered.
If you are not, we will do whatever is reasonable to correct the situation.
You MUST send us an email, or call (360-568-7778) BEFORE returning any product.
Explain the situation and together we will work out a solution.
Returns and exchanges must be completed within 45 days of the original purchase date.
Returned products must be in their original, new condition.
Postage charges are non-refundable.

Privacy

This is an easy one.  We never share your information with anyone.
If you would like to receive our e-Newsletter, register using the link at the top left of this page.
You may un-subscribe at anytime.
When we print a new brochure (no more than once a year) we will mail one to you.
But that is about it.
If you prefer never to receive an email or mail from us, just tell us.
We won't bother you.