How to Order & Our Policies

How to use our Shopping Cart:

Purchases by check or credit card can be made using our secure web shopping cart. When you see an item you think you would like to order, just click the "Add to Cart" button and it will be added to a secure shopping cart.  Once in the shopping cart, items can be deleted or quantities changed. Don't be afraid to click the "Add to Cart" button. You are not committed to any purchase until you have completed the "Check Out" process.

Correct postage and sales tax will be added automatically to the cart, as appropriate.  (See below.)

Purchasing with a credit card on the internet is so secure that we never even see your credit card number. We receive a transaction identifier number...not your credit card number. So please feel comfortable placing your order via the secure shopping cart with your credit card.

When you are ready to Check Out click the Cart button at the top of every page and follow the instructions. You will be asked to provide your name and address information, along with your method of payment. You can cancel the process at any point up until you submit the final order.

If you have a PayPal account, you may choose that option for payment.

Of course, if you prefer to mail a check with an order form, you can do that also from the shopping cart by selecting the "Mail in Check or Money Order" option. After selecting this option, you still continue through the three-step check out process and you will be instructed to print the final page to mail with your check.

If you prefer to avoid the shopping cart altogether, click here to print an Order Form.  (A pdf file).
 

Sales Tax

Currently sales tax is added only to orders being sent to addresses in Washington State.  The sales tax rate is 7.7% (effective 4/1/2009).  Sales tax is added to your purchase total automatically after you have entered your delivery address information during Check Out.  As of July 1, 2008 Washington State implemented destination-based sales tax.  This means we should be charging Washington customers the sales tax rate at the delivery location.  If we were to attempt to do, that we would have to stop selling to customers in Washington, as it is just too complex and onerous a process for a small company to implement.  Because our business is located in one of the lowest tax rate areas, we will continue to assess sales tax at 7.7%, knowing that for 99% of our Washington customers this tax rate is lower than what they would pay should we charge based on the delivery address.

Postage:

We almost always send orders through the US Postal Service.  Very large orders, weighing over 5 pounds, may be shipped via UPS.  The following pricing applies to retail orders only.

Postage pricing effective April 1, 2008.

From 1999 until April 2008 we did not charge for postage on orders over $20.
If you look around the Internet you know that was a VERY generous policy.
But, the US Postal Service raises its rates every year, and so finally,
we made an adjustment.

As of April 1, 2008 we charge $2 postage on all orders,
regardless of amount, to US & Canadian addresses.

We still think that is a VERY generous pricing policy, and we know that you, our loyal customers, will agree.

INTERNATIONAL POSTAGE
To addresses outside the United States & Canada:

$2 shipping only applies to addresses in the United States and Canada.  If your order will be sent outside the US or Canada, select the International Shipping option during check-out.   Effective January 22, 2012:  $16.95 (US) will be added to the total of your order during the check out process for postage and handling.  This assumes your order will fit in a US Priority Flat Rate envelope (9.5" x 12.5").  If your order is larger or bulkier than that, we will contact you with the actual costs and send you a link for additional payment before your order is sent.  Thank you.
 

Wholesale Orders

Yes, we sell our Pacific Rim Quilt Company products to retailers.

info@prqc.com
E-mail us for the link to our wholesale policy and
our secure wholesale ordering web page.

All monetary amounts on this website are in US dollars.

Return Policy

We always want you to be happy with what you have ordered.
If you are not, we will do whatever is reasonable to correct the situation.
You MUST send us an email, or call (360-568-7778) BEFORE returning any product.
Explain the situation and together we will work out a solution.
Returns and exchanges must be completed within 45 days of the original purchase date.
Returned products must be in their original, new condition.
Postage charges are non-refundable.

Privacy

This is an easy one.  We never share your information with anyone.
If you would like to receive our e-Newsletter, register using the link at the top left of this page.
You may un-subscribe at anytime.
When we print a new brochure (no more than once a year) we will mail one to you.
But that is about it.
If you prefer never to receive an email or mail from us, just tell us.
We won't bother you.

Copyrights

Our patterns, pattern instructions, videos, photographs and website are all copyrighted by
Pacific Rim Quilt Company.

You may make quilts from our patterns for your personal use
or to give as gifts to your family and friends.

You may display quilts made from our patterns in quilt shows or donate them to a charity for fund-raising purposes with proper credit.
The label on the quilt, all promotional materials showing pictures of your quilt, and signs displayed with the quilt must include:
The name of the pattern, Pacific Rim Quilt Company, www.prqc.com

You may not sell quilts, or any other items, made from our patterns or using our designs.

You may not make copies of our patterns, or the instructions,
to give to others.  If you are teaching a class using our patterns,
each student must purchase their own pattern.

And, as it states at the bottom of every page on this Web site:
No part of this Web site, the quilts, quilt designs, or the photos may be copied or reproduced, in any manner, without written permission.

Here is a link to www.quiltshawaii.com on which Elizabeth Root,
author and Hawaiian quilt designer, provides "A Note About Copyright".
We agree with what she says,
and believe she has explained it very well.
We encourage you to read it, and while you are there,
look around her delightful website.